Refund policy
Thank you for shopping with Beljrade Studios.
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your receipt or proof of purchase.
Items that do not meet these conditions may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please contact us at infobeljrade@gmail.com within 14 days of receiving your order.
Once your return request is approved, we will provide you with the return instructions and the return address. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at infobeljrade@gmail.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Caps (for hygiene and cleanliness reasons)
- Personalized or custom-made products
- Gift cards
- Sale or clearance items
If you have any questions regarding a specific product, please contact us before placing your order.
Exchanges
If you would like a different size or product, please contact us at infobeljrade@gmail.com. Exchange requests are subject to product availability and the returned item meeting our eligibility requirements.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed using your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at infobeljrade@gmail.com.